Monthly Archives: March 2010

Problem Solving … The PHD course (part 2) Understanding the Problem Space

In my blog Problem Solving … The PHD course (part 1) we talked about the first step, getting your client’s permission to investigate and explore their problem space and the conditions by which they would be satisfied with the resolution. … Continue reading

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Problem Solving …. The PHD course (part 1) Permission

Every day we solve problems, some small and some large. As humans we are highly effective at problem solving as long as they are our problems. When we have a problem we implicitly understand the context, the definition of the … Continue reading

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The Virtuoso Development Team – Myth, Legend or Reality?

“In nearly any area of human achievement – business, the arts, science, athletics, politics – you can find teams that produce outstanding and innovative results. The business world offers a few examples. Think of the Whiz Kids – the team … Continue reading

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Giving Bad News and Feedback to your client

A prodigious client of mine once gave me this advice. “I want bad news fast and good news very slowly”. It’s good advice. Most consultants fret about giving their client bad news, they delay or worse yet they never communicate … Continue reading

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What’s your favorite position?

High value consultants when completing an engagement leave the client with the capability to continue to operate successfully after they leave.  In order to facilitate this capability within your client, you may need to take many positions or roles during … Continue reading

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Thinking outside the box …

I had dinner this evening with a friend that I have known and worked with for many years. He taught me many things about consulting so when he called today to say we should meet, I made room in my … Continue reading

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More of the pie…

Think of IT consulting having four dimensions: Technical knowledge Behavioral skills (soft consulting skills, interpersonal, presentation, writing, communication, collaboration etc.) Business knowledge (understanding the client’s domain/industry, terminology, processes, objectives, resource models etc.) Sales and Marketing knowledge (ability to represent and … Continue reading

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